Shipping policy
Shipping Policy
We ship anywhere in the United States, including PO boxes and APO/FPO addresses. We're not shipping internationally just yet.
What it costs
- Flat $7.95 on every order.
- FREE shipping on orders $65 and up.
Processing Time
Every hat is packed by hand — by an actual human, in Cookeville, Tennessee.
- Processing: 1–2 business days.
- Shipping: 2–5 business days once it's on its way, via USPS Ground Advantage.
So most orders land within 3–7 business days of ordering. Orders placed on weekends or holidays start processing the next business day.
These are USPS's estimates, not a promise from us. During December and the odd weather week, the Postal Service takes as long as it takes. We'll always tell you the truth about where your hat is.
Tracking
You'll get a tracking number by email the moment your label prints. If it hasn't shown up within 2 business days of ordering, check your spam folder, then email us at: hello@justcuzshop.com.
Problems with Shipping
- Tracking says delivered, but no hat. Check with your neighbors and your mail carrier first — it turns up nine times out of ten. If it doesn't within 3 business days, email us and we'll make it right.
- Lost in transit. If tracking hasn't moved in 7 business days, tell us. We'll chase USPS and send a replacement.
- Arrived damaged. Send us a photo. We'll ship a new one, free, and you don't need to send the sad one back.
- Wrong address. If you catch it before we ship, email us right away and we'll fix it. Once a package is out with USPS we can't reroute it — if it comes back to us we'll happily resend it for the cost of shipping.
Questions?
Email hello@justcuzshop.com with any questions. We aim to answer within one business day.